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Local Government Ombudsman

Cleveland Way north of Sutton Bank by Mike KiplingCleveland Way north of Sutton Bank by Mike Kipling

If you are unhappy with the way the Authority has dealt with your complaint you may complain to the Local Government Ombudsman.

Further details are available on request from the National Park Office, at the Local Government Ombudsman website or you can telephone the Advice Line on 0845 6021983.

You are usually required to exhaust the Authority’s complaints procedure before referring the matter to the Ombudsman.

Occasionally you may be directed to the Ombudsman by the Authority before all the stages of the internal procedure have been exhausted. This will only be done where it is felt that nothing further will be achieved by dealing with the matter internally.

Useful information elsewhere

Local Government Ombudsman website - for the Local Government Ombudsman's Annual Review of the Authority