North York Moors

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Accessibility

Information Assistant at Sutton Bank National Park Centre photo by Chris J ParkerInformation Assistant at Sutton Bank National Park Centre photo by Chris J Parker

We hope you find Sutton Bank National Park Centre an enjoyable experience. Our staff are always keen to help and if you have any suggestions about what we could improve, please let us know.

Wheelchair loan

One electric scooter, one electric wheelchair and one manual wheelchair are available free of charge for use in the Centre and grounds.

Tramper hire

The Tramper is an electric all-terrain mobility scooter available for use at the Centre. The scooter has been designed specifically to cover rough ground including mud, grass, cambers and steeper inclines safely, allowing visitors with limited or poor mobility, who have difficulty walking to explore iconic beauty spots in the North York Moors.

The North York Moors Mobility scheme has been set up in partnership with Lake District Mobility. It's part of our continued commitment to make more of our beautiful places accessible to those who are less physically able.

Tramper information
  • The Tramper is currently only available on Tuesdays and Fridays at Sutton Bank (for a period covering morning or afternoon)  
  • The Tramper is also available at Ravenscar Visitor Centre on Fridays at 10am and 1pm
  • First time users must undertake a short training session to become an Annual Member for £10 or as Temporary Member for £2.50 (which lasts for two weeks and can be upgraded to a full membership by paying the difference)
  • Annual membership lasts 12 months and, as well as the two Trampers in the North York Moors, members can also make use of the Trampers at sites in the Lake District and all 47 Countryside Mobility sites in South West England
  • To avoid disappointment all bookings must be made in advance
  • Trampers are limited to a speed of 4mph with an age restriction of 14 and above
  • The maximum weight limit to use a Tramper is 25 stone (158 kilos)
  • Hire duration depends on site and route
  • Hire is free for all members
  • Please show your member card at the centres to show you’ve had training

To find out more and to start exploring, book your Tramper session through the North York Moors Mobility Website.

Parking

A pay and display car park is adjacent to the Centre. Charges apply for Blue Badge holders. Tarmac surface.

There are designated spaces for disabled drivers in the car parking areas to the east and west of the Centre, but not in the parking area to the north.

East car park (furthest away from the bank top): distance from disabled spaces is between 55m (minimum) and 71m (maximum) from the entrance.

West car park (closest to the bank top): distance from disabled spaces is between 100m (minimum) and 120m (maximum) from the entrance.

Toilet facilities

The toilets are located next to the main courtyard area. A unisex RADAR-accessible toilet is also located off the main courtyard. A key is available from the Information Desk. Baby changing facilities are also located in the RADAR-accessible (disabled) toilet.

External access

There are two entrances to the Centre. Both provide access to the main foyer area. The entrances comprise two double outward opening doors (not automatic), approximately 1.7m wide.

Internal access

From the main foyer you can access the tearooms (through double outward opening doors, approximately 1.7m wide) and the main centre area (through automatic sliding doors). The Centre is at ground level and there are no internal steps or ramps. The surface is a mixture of carpeting and stone flag floor (which can be uneven in places). Seating is available in the exhibition, the foyer and the tearooms.

Access to the grounds

Paths around the grounds are mainly flat or have shallow gradients. Paths are tarmac. The courtyard surface is stone sets.

Access beyond the centre

A new path has been created from the Centre to a new wheelchair/pushchair accessible viewing platform. Distance = approximately 700m, with a hard compact surface. A circular route can be followed back to the Centre, which has a minor road crossing. Distance = approximately 1000m.

The path to the White Horse is wheelchair and pushchair accessible. Distance is approximately 2.5km one way with a hard compact surface. There is a major road crossing to join the path.

Facilities for hearing impaired visitors

A hearing loop system is installed at the Information Desk.